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Our Customer Support team aim to provide support and maintenance of the highest quality and value to its customers. We strive to provide the highest quality customer focused service for the resolution of faults, the provision of operational assistance and advice and guidance on the maintenance of the software, systems and solutions provided by Devoteam. It is our intent to demonstrate to our customers the value of the support & maintenance services we provide and provide a seamless service in partnership with our 3rd Party Product Partners.
Benefits - 8am to 8pm standard support hours
- 24x7 support available as enhanced service
- a comprehensive 3 level SLA to measure and ensure service delivery including inital response, regular process updates and contractual resolution
- remote access and remote support where available
- automated pro-active remote monitoring of system performance
Our Capability
We have been supporting customers with complex Service Management applications for over 15 years.
We have a wealth of support service delivery experience totalling more than 60 man years of support experience in providing service to more than 180 customers and dealing with more than 13,000 individual incidents. The significant support experience is further backed up by more than 100 man years experience in our Consultancy team.
The support function within Devoteam is a dedicated team of consultants specifically recruited for their support experience and problem solving capabilities and this is reinforced by a comprehensive program of technical training and technical support certification verified by our product partners.
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"Without the knowledge that the Devoteam Onsite Engineer has and the professional expertise they bring to their role, I am sure we would be struggling to provide the level of support we do".
Carl Dennis
User Support Specialist
Computer Sciences Corporation (CSC) |
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