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Devoteam delivers a comprehensive range of ITIL® compatible service management solutions based on the industry-leading BMC-Remedy suite of software products. 

In our experience the most successful IT and customer support environments combine the adoption of best practice service management processes, strong product functionality and adaptable workflow to meet changing business requirements. With more than 12 years experience and over 400 deployments our solutions deliver cost effective customer service excellence across and beyond your organisation.

Our service management solutions play a principle role in supporting the IT Service Support and IT Service Delivery ITIL processes.
Service Desk
  • Service Desk
  • Incident Management
  • Problem Management
  • Service Level Management
Asset Management
  • Financial Management
  • Configuration Management
Knowledge Management
  • Service Desk
  • Incident Management
Change & Configuration Management
  • Change Management
  • Configuration Management
  • Release Management
Customer Care & Support
  • External Service Desk & Incident Management
Service Management Overview