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Devoteam offers a complete range of ITIL best practice professional services to ensure delivery of flexible and scalable implementations, leading to rapid return on investment.
Devoteam's implementation approach is first and foremost about providing quality in all aspects of our project deliverables. We have developed and refined a Quality Management System (QMS), which has been finely tuned to the specific needs of ITIL based Service Management projects. Our QMS is a dynamic library of guidelines used to define the project lifecycle from initiation through to implementation. By providing a framework for running a successful project, it provides a benchmark of our commitment to quality as well as a project audit. Through our own QA and review procedures we can ensure that a project remains on course providing what our customers need.
Devoteam's support professionals are a dedicated team of highly skilled and accredited individuals. Our unique combination of quality processes, expertise and industry leading technologies, delivers practical solutions that are adaptable, easily integrated and relevant to meet measurable business requirements.
With over 17 years of implementation experience we have developed a library of template applications, enabling us to deliver solutions at a lower cost with reduced project risk. We constantly add to and develop these software assets to enable our customers to receive the benefits of our re-usable applications.
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Devoteam is one of the few systems integrators with the capability and experience to execute more challenging and complex requirements. In some of the more demanding customer network environments there is still a need to either develop applications or undertake difficult integrations. We are in the unique position to deliver solutions for virtually any complex requirement including:
Service Management:- Incorporating Service Management into a BSM framework
- Network & Systems Management integration
- Database & legacy systems integration
- Knowledge management
- Process consultancy
- Fully consolidated Service Desk
- Telephony integration
Network Systems Management:- Incorporating Network and Systems Management into a BSM framework
- Bespoke agent developments
- Distributed management environments
- Integration into workflow, problem & change management environments
- Process consultancy
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